Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase (order number) is required.
- Final sale items, gift cards, and personalized products cannot be returned.
How to Initiate a Return
- Log in to your account and visit the Order History section.
- Select the item(s) you wish to return and follow the prompts.
- Once approved, you’ll receive a return authorization and instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refunds
- Refunds will be processed within 5–10 business days after we receive and inspect the returned item(s).
- Original shipping fees are non-refundable unless the return is due to our error.
- Refunds will be issued to the original payment method.
Exchanges
- Exchanges are subject to product availability.
- To request an exchange, follow the same steps as a return and specify your desired replacement item.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery for assistance. Photo documentation may be required.
Need Help?
For further assistance, visit our Help Center or submit a request through our customer service portal.